Privacy policy

Privacy Policy — Sorbella
Last updated: October 4, 2026

Sorbella operates this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information.

Information We Collect

  • Contact details: name, shipping and billing address, phone number, email
  • Payment information: processed securely by Shopify Payments or the applicable gateway (we never store full card numbers)
  • Account information: username, password, preferences
  • Transaction data: items viewed, added to cart, purchased or returned
  • Communications: messages you send us by email or contact form
  • Device and usage data: IP address, browser, site interaction (via cookies)

Sources
Directly from you when you purchase or contact us, automatically through cookies, and from our service providers (Shopify, shipping carriers, payment processors).

How We Use Your Information

  • Process and manage your order, payment, shipping and returns
  • Communicate with you about your purchase
  • Send you promotions, only if you gave your consent
  • Prevent fraud and protect the security of the store
  • Comply with applicable legal obligations

Who We Share It With

  • Shopify, which hosts our store and processes payments
  • Shipping carriers to deliver your order
  • We do not sell your personal information to third parties

Shopify
Our Services are hosted on Shopify, which also processes certain information to operate and improve the platform. To learn more about how Shopify handles your data, visit privacy.shopify.com.

Children's Data
Our Services are not directed at minors. We do not knowingly collect information from children. If you are a parent or guardian and believe a minor has provided us with their data, contact us and we will delete it.

Security and Retention
No security measure is foolproof; we cannot guarantee absolute security. We retain your information only as long as necessary to fulfill the purposes described here and to comply with our legal obligations.

Your Rights
Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict how we process your data
  • Withdraw your consent at any time

To exercise any of these rights, email us at sorbellashop@tuta.com with your request. We may verify your identity before processing it and will respond within a reasonable timeframe.

International Transfers
Your information may be transferred to and stored by Shopify and its providers, who may be located outside your country, solely for the purpose of operating the Services.

Complaints
If you have concerns about how we handle your data, contact us first at sorbellashop@tuta.com. If you are not satisfied, you have the right to file a complaint with the data protection authority in your country.

Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with its new date and notify you of significant changes as required by law.

Contact
For questions about this Privacy Policy or to exercise your rights, email us at sorbellashop@tuta.com.