Refund policy

Refund Policy — Sorbella

We want you to love your Sorbella mat. If for any reason it doesn't meet your expectations, you have 90 days from the date of delivery to request a return.

Conditions for a Return
The item must be in the same condition you received it, unused and in its original packaging. You'll need your order confirmation email as proof of purchase.

How to Start a Return
Email us at sorbellashop@tuta.com with your order number and the reason for your return. Once approved, we'll send you instructions on how to proceed. Returns without prior approval will not be accepted.

Damaged or Wrong Items
Please inspect your order as soon as it arrives. If your mat arrives defective, damaged, or different from what you ordered, contact us immediately at sorbellashop@tuta.com with photos of the product. In these cases, you do not need to return the item — we'll process your refund or replacement right away.

Exceptions
We do not accept returns on clearance or final sale items, unless they arrive defective.

Refund Timeline
Once we receive and review your return request, we'll notify you of the approval. Approved refunds are processed to your original payment method within 10 business days. The time your bank takes to reflect the refund may vary and is outside our control.

If more than 15 business days have passed since approval and you haven't seen your refund, contact us at sorbellashop@tuta.com.