Terms of service

Terms of Service — Sorbella
Last updated: October 4, 2026

General Information
Welcome to Sorbella. The terms "we", "us" and "our" refer to Sorbella. We operate this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify. By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1 — Access and Account
By accepting these Terms, you confirm that you are of legal age in your jurisdiction. You are responsible for providing accurate, current and complete information, and for maintaining the security of your account credentials.

Section 2 — Our Products
We do our best to display our products accurately. Colors or appearance may vary depending on your screen. We reserve the right to modify product descriptions, discontinue products, or limit quantities at any time.

Section 3 — Orders
By placing an order, you make an offer to purchase. We reserve the right to accept or decline any order. Please review your order carefully before completing your purchase. Returns are governed by our Refund Policy. Products are intended for personal use, not for commercial resale.

Section 4 — Pricing and Payment
Prices are subject to change without notice. The price charged will be the one in effect at the time of your order. You agree to provide accurate payment information and confirm you are authorized to use the payment method provided.

Section 5 — Shipping and Delivery
Please refer to our Shipping Policy for estimated delivery times. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once your order is handed to the carrier, risk of loss transfers to you.

Section 6 — Intellectual Property
Our Services, including trademarks, text, images, graphics, videos and design, are owned by Sorbella and protected by applicable intellectual property laws. You may use our Services for personal, non-commercial purposes only.

Section 7 — Third-Party Tools
We may provide access to third-party tools as part of the Services on an "as is" basis, without warranties of any kind. We are not liable for your use of such tools.

Section 8 — Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their content, accuracy or practices. Any transactions with third parties are at your own risk.

Section 9 — Shopify
Sorbella operates on Shopify's technology. All purchases are made directly with Sorbella. Shopify is not responsible for any aspect of the sales between you and Sorbella.

Section 10 — Privacy Policy
All personal information collected is subject to our Privacy Policy. By using our Services, you acknowledge that you have read it.

Section 11 — Feedback
If you submit ideas or suggestions, you grant us a royalty-free license to use them for any purpose. You confirm you own the rights to such content and that it does not infringe third-party rights.

Section 12 — Errors and Corrections
We reserve the right to correct errors, update information or cancel orders if any information is inaccurate, even after an order has been placed.

Section 13 — Prohibited Uses
You may only use our Services for lawful purposes. You may not use them for illegal activities, to infringe intellectual property, to transmit false information, to send spam, to impersonate others, or to use bots or scraping tools without authorization.

Section 14 — AI Agents
No autonomous software agent may access or use the Services without clearly identifying itself as such in every request, or conceal that its interaction originates from an automated system.

Section 15 — Termination
We may terminate this agreement or your access to the Services at any time without notice. You remain responsible for any amounts owed up to the date of termination.

Section 16 — Disclaimer of Warranties
The Services and products are provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose, or non-infringement, except as expressly stated in our Refund Policy.

Section 17 — Limitation of Liability
To the fullest extent permitted by applicable law, Sorbella shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our Services or products.

Section 18 — Indemnification
You agree to indemnify Sorbella from any third-party claims arising from your breach of these Terms or misuse of the Services.

Section 19 — Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

Section 20 — Waiver; Entire Agreement
Failure to exercise any right does not constitute a waiver of that right. These Terms constitute the entire agreement between you and Sorbella regarding the use of the Services.

Section 21 — Assignment
You may not assign this agreement without our prior written consent. We may assign these Terms without your consent.

Section 22 — Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the competent courts of that jurisdiction.

Section 23 — Headings
Section headings are included for convenience only and do not affect the interpretation of these Terms.

Section 24 — Changes to These Terms
We reserve the right to update these Terms at any time by posting changes on our website. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

Section 25 — Contact
Questions about these Terms should be sent to:
Sorbella
sorbellashop@tuta.com